Policies & legal

Privacy Policy

Clarity Skin Co, LLC d/b/a Clarity Skin Co. (“Clarity Skin Co.,” “we,” “us,” or “our”), a Texas limited liability company operating skincare clinics in Houston and Dallas, Texas, respects your privacy. This Privacy Policy explains what information we collect through www.clarityskinco.com (the “Site”), how we use and share it, and the choices you have.

This Policy applies to the Site only. It does not govern protected health information (“PHI”) about patients of Clarity Skin Co. PHI is handled separately under the Health Insurance Portability and Accountability Act (“HIPAA”), the Texas Medical Records Privacy Act, and our Notice of Privacy Practices, which is provided to patients at their first visit and posted on the Site.

Information we collect

Information you provide. When you submit our “Request More Information” contact form, request an appointment, or otherwise contact us, we collect the information you choose to give us — typically your name, email address, phone number, and any message or details you include about your skin concerns. Please share only what you’re comfortable providing through a website form. Do not include sensitive medical history, prescriptions, or other detailed health information through the Site; we will collect what is clinically relevant in a private setting when you are seen at the clinic.

Information collected automatically. When you visit the Site, we and our analytics providers may automatically collect technical and usage information such as your IP address, browser and device type, pages viewed, referring pages, and interactions with the Site. This is collected through cookies and similar technologies (see “Cookies and tracking” below).

How we use your information

We use the information we collect to:

• respond to your inquiries and provide the information you request;
• schedule, confirm, and follow up on appointments and consultations;
• send marketing and promotional communications by email and text message, where you have consented (see “Marketing communications” and the SMS Privacy and Opt-In Policy below);
• operate, maintain, analyze, and improve the Site and our services;
• maintain the security and integrity of the Site; and
• comply with legal obligations and enforce our terms.

Marketing communications (email and SMS)

With your consent, we send marketing and promotional messages by email and text message (SMS) through our customer-relationship provider, HighLevel, Inc. (“GoHighLevel”). For SMS specifically, the SMS Privacy and Opt-In Policy below governs how we collect, use, and safeguard your phone number and consent.

Email. You may unsubscribe from marketing emails at any time using the link in any message. We will honor opt-out requests within 10 business days, consistent with the CAN-SPAM Act. Every marketing email we send includes our physical address.

Opting out of marketing does not stop non-promotional messages necessary to respond to your direct inquiries, confirm an appointment, or provide care-related information.

SMS Privacy and Opt-In Policy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of data sharing described elsewhere in this Policy exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

This SMS Privacy and Opt-In Policy describes how we collect, use, and protect your information when you opt in to receive SMS communications from Clarity Skin Co.

Information we collect when you opt in to SMS. When you provide consent to receive text messages, we may collect:

• Your mobile phone number
• Your name (as you provide it)
• Any preferences or interests you choose to share with us

How we use SMS information. We use the information collected to:

• Send you SMS messages regarding promotions, offers, appointment availability, treatment updates, and other relevant content
• Provide customer support and respond to your inquiries
• Improve our products, services, and communication

Your consent. By providing your mobile phone number and opting in to our SMS program, you consent to receive automated marketing and informational text messages from Clarity Skin Co. Message frequency varies. Consent is not a condition of purchase of any goods or services. Message and data rates may apply based on your wireless carrier plan. You are responsible for any charges incurred from your carrier for SMS messages we send.

Your right to opt out. You can opt out at any time by replying STOP to any text message we send. You can request additional information by replying HELP. Carriers are not liable for delayed or undelivered messages.

No sale or sharing of SMS data. SMS opt-in records and the mobile phone numbers we collect for SMS consent purposes will not be sold, rented, or shared with any third party or affiliate for marketing or promotional purposes. They are used solely by Clarity Skin Co. and our SMS service provider (GoHighLevel) to deliver the messages you have requested.

Security. We take reasonable measures to protect your personal information from unauthorized access, disclosure, or loss. No data transmission over mobile networks or the internet can be guaranteed as completely secure.

Quiet hours. Marketing SMS will not be sent before 8:00 a.m. or after 9:00 p.m. local time of the recipient, consistent with the Telephone Consumer Protection Act and Texas law.

Updates. We may update this SMS Privacy and Opt-In Policy from time to time. Any changes will be posted on the Site with an updated effective date.

Cookies and tracking

The Site uses cookies and similar technologies for essential functionality and, with your consent, for analytics. We use Google Analytics and Google Tag Manager (provided by Google LLC) to understand Site usage. We present a cookie-consent banner through CookieHub and apply consent-based controls so that non-essential analytics and marketing technologies load only after you consent where required. You can manage your preferences through the banner and through your browser settings.

We have configured analytics so that data collected on the Site is not combined with patient identifying information in any health-related database.

HIPAA and your medical information

If you become a patient of Clarity Skin Co., separate privacy practices govern your protected health information (PHI) under HIPAA and the Texas Medical Records Privacy Act. You will receive our Notice of Privacy Practices at your first visit. The processing of website inquiries, marketing communications, and analytics described in this Policy is separate from PHI processing.

Information you submit through the Site before becoming a patient is treated by us as personally identifiable information under this Policy. To the extent any information you submit could constitute PHI under HIPAA, we apply HIPAA-aligned safeguards including business associate agreements with our service providers who may receive such information.

We do not use, disclose, or sell PHI for marketing purposes without specific written authorization from the patient as required by HIPAA.

Testimonials and endorsements

Testimonials, patient stories, and before-and-after photographs displayed on the Site reflect the individual experiences of real Clarity Skin Co. patients who have authorized us to share their information. Individual results vary based on skin type, condition severity, treatment plan, and adherence; no specific outcome is guaranteed.

Where a patient receives any compensation, discount, complimentary service, or other consideration in exchange for sharing their experience, that material connection is disclosed clearly in connection with the testimonial.

Before-and-after photographs are taken in the same lighting and angle conditions, are not retouched beyond standard cropping, and include disclosure of the treatments performed and approximate duration. Patient identifying information is used only with specific written HIPAA Authorization, separate from any general consent to treatment.

How we share information — service providers (processors)

We do not sell your personal information for money. We share personal information with the following service providers (“processors”) who process it on our behalf, under contract, only as needed to provide their services:

• HighLevel, Inc. (GoHighLevel) — hosts our contact form, stores submissions in our CRM, and delivers our email and SMS communications. Where applicable, GoHighLevel processes information under a HIPAA Business Associate Agreement with Clarity Skin Co.
• Google LLC — Google Analytics and Google Tag Manager, for Site analytics and tag management.
• CookieHub — cookie-consent management.
• Cloudflare, Inc. — Site hosting and delivery, including server and security logs.

We may also disclose information: (a) to comply with law, legal process, or lawful requests; (b) to protect the rights, safety, or property of Clarity Skin Co., our patients, or others; and (c) in connection with a merger, acquisition, financing, or sale of assets, in which case we will require the recipient to honor this Policy.

Data retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements, after which we delete or de-identify it. Records of SMS consent and TCPA-related records are retained for a minimum of four years as required by federal law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your privacy rights

Texas residents. Under the Texas Data Privacy and Security Act, you may have the right to confirm whether we process your personal data; to access, correct, or delete it; to obtain a portable copy; and to opt out of targeted advertising, the sale of personal data, and certain profiling. To exercise these rights, contact us at admin@clarityskinco.com. If we deny your request, you may appeal by replying to our decision; if your appeal is denied, you may contact the Texas Attorney General.

California residents. If applicable, California law may give you rights to know, access, correct, delete, and opt out of “sale” or “sharing” of personal information, and not to be discriminated against for exercising those rights. Contact us at admin@clarityskinco.com to exercise them.

We will verify requests as required by law and respond within the time frames the law allows. You may use an authorized agent where permitted.

Children’s privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it. Teens between 13 and 17 may use the Site under the supervision of a parent or guardian; treatment may be provided to minors only with appropriate parental or guardian consent obtained in clinic.

Third-party links

The Site may link to third-party websites and services (for example, our appointment-booking page). We are not responsible for the privacy practices of those third parties; review their policies separately.

Changes to this Policy

We may update this Policy from time to time. We will post the updated version with a new effective date and, where appropriate, provide additional notice. Continued use of the Site after the effective date of an updated Policy constitutes acceptance.

Contact us

Clarity Skin Co, LLC · 4201 Wingren Drive, Ste 210 Irving, Texas 75062 · admin@clarityskinco.com · 832-767-0977

Terms of Use

These Terms of Use (“Terms”) govern your access to and use of www.clarityskinco.com (the “Site”), operated by Clarity Skin Co, LLC d/b/a Clarity Skin Co. (“Clarity Skin Co.,” “we,” “us,” or “our”). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

Notice regarding arbitration and class action waiver. Section 13 of these Terms contains a binding individual arbitration agreement and a waiver of any right to participate in class actions or other collective proceedings. By using the Site, you agree to those provisions. Please read them carefully.

1. Eligibility

The Site is intended for users who are at least 18 years old (or accessing it under the supervision of a parent or guardian). By using the Site you represent that you meet this requirement.

2. Medical disclaimer

The content on the Site — including information about acne, treatments such as AviClear® and laser skin resurfacing, pricing, and educational articles — is provided for general informational purposes only and is not medical advice. It is not a substitute for professional evaluation, diagnosis, or treatment.

Using the Site, submitting a form, or contacting us does not create a physician-patient or provider-patient relationship. Always seek the advice of a qualified health provider with questions about a medical condition, and never disregard professional advice because of something you read on the Site.

AviClear® is FDA-cleared (510(k)) for the treatment of mild-to-severe inflammatory acne and is a registered trademark of Cutera, Inc. We perform AviClear® treatments and laser skin resurfacing procedures at Clarity Skin Co. under the supervision of a Texas-licensed physician. Individual results vary; before-and-after images and testimonials are not a guarantee of outcome.

3. Pricing

Prices published on the Site reflect typical case pricing for the treatments described and may vary based on individual clinical assessment, treatment plan, and case complexity. Final pricing is communicated and confirmed in writing before any treatment begins. Published prices are subject to change; we will honor the price quoted to you at the time of your treatment plan agreement.

4. Acceptable use

You agree not to: use the Site unlawfully or for any unlawful purpose; interfere with or disrupt the Site or its security; attempt unauthorized access to any system or data; scrape, harvest, or collect information about other users; upload malicious code; or use the Site in a way that infringes the rights of others.

5. Intellectual property

The Site and its content — including text, graphics, logos, the Clarity Skin Co. name and marks, design, and layout — are owned by or licensed to us and are protected by intellectual-property laws. You may view and use the Site for your personal, non-commercial purposes. You may not copy, reproduce, distribute, modify, or create derivative works without our prior written permission. AviClear® and other third-party marks are the property of their respective owners.

6. Submissions

If you submit information through a form or otherwise contact us, you represent that it is accurate and that you have the right to provide it. Do not submit sensitive information beyond what is requested.

7. Third-party links and services

The Site links to or integrates third-party services, including our appointment-booking provider and embedded forms. We do not control and are not responsible for third-party services, and your use of them may be subject to their own terms and policies.

8. Disclaimer of warranties

The Site is provided “as is” and “as available,” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that content is accurate or complete.

9. Limitation of liability

To the fullest extent permitted by law, Clarity Skin Co, LLC and its owners, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, revenue, or profits, arising out of or related to your use of the Site, even if advised of the possibility. Our total liability for any claim relating to the Site will not exceed one hundred U.S. dollars ($100).

10. Indemnification

You agree to indemnify and hold harmless Clarity Skin Co, LLC and its owners, employees, and affiliates from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your use of the Site or violation of these Terms.

11. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules.

12. Changes to these Terms

We may modify these Terms at any time by posting the updated version with a new effective date. Your continued use of the Site after changes take effect constitutes acceptance.

13. MANDATORY INDIVIDUAL ARBITRATION AND CLASS ACTION WAIVER

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO GO TO COURT AND TO HAVE A JURY TRIAL.

13.1 Agreement to arbitrate

You and Clarity Skin Co. agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, our marketing communications, or any other interaction between you and Clarity Skin Co. (collectively, “Disputes”) will be resolved exclusively through binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect, and not by a court of law, except as expressly provided below.

This arbitration agreement is governed by the Federal Arbitration Act (9 U.S.C. §§ 1-16). It survives termination of these Terms.

13.2 Class action and collective action waiver

YOU AND CLARITY SKIN CO. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR MASS-ARBITRATION PROCEEDING. The arbitrator may not consolidate or join more than one person’s claims and may not preside over any form of representative or class proceeding.

If a court determines that this class action waiver is unenforceable for any reason, then the entire Section 13 (arbitration agreement) will be null and void, and the Dispute will instead be resolved in court under Section 13.8 below.

13.3 Carve-outs

Notwithstanding Section 13.1, either party may:

1. bring an individual action in small-claims court for any Dispute within the jurisdictional limits of that court, so long as the action remains in small-claims court and is not removed or transferred;
2. seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights;
3. report alleged violations of law to any government agency or participate in any investigation conducted by such an agency.

13.4 Your right to opt out of arbitration

You have the right to opt out of the arbitration agreement in this Section 13. To opt out, you must send a written notice of your decision to opt out within 30 days of your first acceptance of these Terms. The notice must include:

1. your full name, mailing address, and email address;
2. a clear statement that you intend to opt out of the arbitration agreement in Section 13 of the Clarity Skin Co. Terms of Use; and
3. your signature.

Send the notice to: Clarity Skin Co, LLC, Attn: Arbitration Opt-Out, 4201 Wingren Drive, Ste 210, Irving, Texas 75062, with a copy by email to admin@clarityskinco.com.

If you opt out within the 30-day window, this Section 13 (arbitration agreement and class action waiver) will not apply to you, and disputes between you and Clarity Skin Co. will be resolved in the state and federal courts located in Dallas County, Texas, under Section 13.8 below. Opting out of arbitration does not affect any other provision of these Terms or our other policies.

Your decision to opt out will not be considered in any decision regarding your treatment, eligibility for our services, or pricing. We will not retaliate or discriminate against you for opting out.

13.5 Pre-arbitration notice of dispute and mandatory mediation

Notice of Dispute. Before initiating arbitration, the party raising the Dispute must send a written Notice of Dispute to the other party by certified mail. Notice to Clarity Skin Co. must be sent to: Clarity Skin Co, LLC, Attn: Legal, 4201 Wingren Drive, Ste 210, Irving, Texas 75062, with a copy by email to admin@clarityskinco.com. The Notice must (a) describe the nature and basis of the claim and (b) state the specific relief sought.

Informal resolution. The parties will attempt to resolve the Dispute informally for 30 days after the Notice is received.

Mandatory mediation. If the Dispute is not resolved within 30 days of the Notice, the parties agree to participate in good-faith mediation administered by the American Arbitration Association under its Commercial Mediation Procedures (or another mutually agreed mediation provider) before either party may proceed to arbitration. Mediation will:

1. be conducted by a single neutral mediator selected under AAA procedures;
2. be scheduled to occur within 60 days of the request for mediation;
3. consist of no more than one full day of mediation sessions, unless the parties mutually agree to extend; and
4. be conducted by telephone or video conference unless the parties agree to meet in person in Dallas County, Texas.

The fees and costs of the mediator will be shared equally by the parties. Each party will bear its own attorneys’ fees and costs for mediation. Statements, offers, and other communications made during mediation are confidential and may not be used or disclosed in any subsequent arbitration or court proceeding, except as required by law.

Proceeding to arbitration. If the mediation does not resolve the Dispute within 90 days of the original Notice of Dispute (or such longer period as the parties mutually agree), either party may then initiate arbitration as provided in this Section 13. The requirement to mediate does not apply to (i) claims that qualify for the carve-outs in Section 13.3, (ii) users who have validly opted out of arbitration under Section 13.4, or (iii) situations where one party in good faith requires emergency injunctive relief that cannot await mediation.

13.6 Conduct of arbitration

Single arbitrator and seat. Arbitration will be conducted by a single neutral arbitrator. The seat of arbitration will be Dallas County, Texas. Arbitration may be conducted by telephone, video, or written submissions where permitted by AAA rules; in-person hearings, if required, will take place in Dallas County, Texas.

Expedited procedures for smaller claims. For any Dispute in which the claimed amount in controversy does not exceed seventy-five thousand U.S. dollars ($75,000), exclusive of attorneys’ fees, interest, and arbitration costs, the AAA Expedited Procedures will apply unless the parties mutually agree otherwise. The Expedited Procedures generally provide for a documents-only proceeding (without an in-person hearing) and a final award within approximately ninety (90) days of the arbitrator’s appointment. Either party may request a hearing under the Expedited Procedures by written request to the arbitrator, who has discretion to grant or deny it.

Arbitrator’s authority. The arbitrator will have authority to grant any remedy that would be available in court under applicable law, except that the arbitrator may not award relief that exceeds or conflicts with the limitations in Section 9 (Limitation of liability) or that benefits any person other than the individual parties to the arbitration. The arbitrator’s award will be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

13.7 Fees and costs

Arbitration fees and costs will be allocated as provided by the AAA Consumer Arbitration Rules. To the extent the AAA rules require Clarity Skin Co. to advance or pay filing, administrative, or arbitrator fees for a consumer-initiated arbitration, Clarity Skin Co. will do so as required. Each party is otherwise responsible for its own attorneys’ fees, except where applicable law provides for fee shifting.

13.8 Severability and judicial venue carve-out

If Section 13.2 (class action waiver) is held unenforceable, the entire arbitration agreement in Section 13 is null and void with respect to the Dispute that triggered the unenforceability. In that case, and for any Dispute not subject to arbitration under Section 13.3 (carve-outs) or for any user who has opted out under Section 13.4, the parties consent to the exclusive jurisdiction of, and venue in, the state and federal courts located in Dallas County, Texas, and waive any objection based on inconvenient forum.

If any other provision of Section 13 is held unenforceable, that provision will be severed and the remainder of Section 13 will continue in full force and effect.

13.9 Survival

This Section 13 survives any expiration or termination of these Terms and your use of the Site.

14. Miscellaneous

If any provision of these Terms (other than as specified in Section 13.7) is found unenforceable, the remaining provisions remain in effect. These Terms, together with the Privacy Policy and any other policies referenced on the Site, constitute the entire agreement between you and Clarity Skin Co. regarding the Site.

15. Contact

Clarity Skin Co, LLC · 4201 Wingren Drive, Ste 210, Irving, Texas 75062 · admin@clarityskinco.com · 832-767-0977

Accessibility Statement

Clarity Skin Co, LLC d/b/a Clarity Skin Co. is committed to making www.clarityskinco.com accessible to as many people as possible, including people with disabilities.

Our commitment

We strive to conform to WCAG 2.2 Level AA (the Web Content Accessibility Guidelines) and to provide a Site that is perceivable, operable, understandable, and robust. Accessibility is an ongoing effort, and we work to improve the experience over time.

Measures we take

Our efforts include using semantic structure and headings, providing text alternatives for meaningful images, supporting keyboard navigation, aiming for sufficient color contrast, and respecting reduced-motion preferences.

Third-party content

Some features of the Site rely on third-party tools (for example, an embedded contact form). We do not fully control the accessibility of third-party content, but we will work to offer an accessible alternative — such as contacting us directly by phone or email — where needed.

Feedback and assistance

If you encounter a barrier or need information from the Site in an alternative format, please contact us and we will work to help and to make reasonable accommodations:

admin@clarityskinco.com · 832-767-0977

We welcome your feedback and aim to respond promptly.